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Zodiac Wildlife Quest | Chilkat Rafting | Reservations | Customer Comments

Make Your Reservations: How to Reserve Your Trip

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Book on line

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Call us toll-free at (866) 389-1349

 

When we confirm your reservation, this is our promise to reserve your seat, needed equipment and guide.... which cab cause us to turn away other folks. Because there is little margin for the loss of unexpected cancellations and to uphold the quality of our trips, we have adopted the following policy:

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All trips are reserved upon receipt of a 50% deposit.

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All trips must be paid in full 14 days prior to departure, unless special arrangements have been made.

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Cancellation policy is 80% refund with 15 days prior notice and a 50% refund with a 12 day prior notice and a NO refund with 11 days prior notice.

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Should Eco Orca need to cancel a trip due to unsafe weather, your trip will be refunded in full. Rain is not unsafe!

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If you need to change the date or time of your trip, we are happy to do so provided we have availability for the new time requested.  There is no extra fee for changes.

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No refund for no-shows. If you are arriving by cruise ship, and it is late or delayed we will make every effort to accommodate your tour and give you a full refund if we are not able to make new arrangements.

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Walk up and short notice reservations are welcome and accommodated on space availability.

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Group discounts, and custom trips may be available.

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Trips run rain or shine.

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All individuals must sign a liability release form before participating on raft trips

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Please make reservations early to insure your choice dates.

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A deposit of 50% of your total trip fee is required to confirm your date, unless it is within 30 days of your planned excursion when a full payment is required.

 

:: Reservation Policies ::
Payment Information:

 

Once you've decided on your tours, we'll need a minimum 50% deposit for most trips and 100% on a few. The balance is due 30 days before your tour or before your cruise ship sails. It is possible to book with less than 30 days notice. When reservations are made with less than 30 days notice full payment is due at the time of booking. If you're going to use a credit card, we accept MasterCard, Visa, AMEX or Discover or any credit card through PayPal .

Once you have booked your trip, we'll email or mail  you a confirmation of  your reservation, times, meeting instructions and any other necessary information you will need.  We will email you a copy of all your documents including receipts and invoices with detailed itemization of your charges. A voucher will be emailed upon full payment.
 

Please feel free to call or email us with your questions about your plans or itinerary considerations. Our staff will be happy to help you. If you're ready to book your trip.

 

 

Contact Information

Toll Free:   866-389-1349

Winter: 20200 Cook Road

Burlington, WA 98233

Summer: P.O. Box 758

Haines, AK 99827

E-Mail: tours@alaskafloattrips.com



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